Contact Center Specialist

Join Our Team as a Contact Center Specialist! 

Are you ready to be a part of a diverse team of enthusiastic and motivated specialists in the Contact Center field? At GlobalConnect, we leverage cutting-edge technology and have numerous exciting projects in the pipeline. That's why we're on the lookout for a Contact Center Specialist to join us on our journey and help elevate our customer service to deliver great customer experiences. 

In this role, you can be located in Uppsala, Stockholm, Copenhagen or Oslo.

As a Contact Center Specialist at GlobalConnect, you will have an important role in providing comprehensive support and development for our Contact Center product. Your responsibilities will span technical, product, and domain expertise, requiring collaboration with internal customer service teams and end customers. Working closely with colleagues and partners, you will work with identifying and addressing the needs and business requirements of our clients. Your proficiency in the Contact Center domain will also be key in contributing to the sale of our services. Within our organization, you'll collaborate within project teams, with opportunities to individually plan, coordinate, and implement projects to meet the diverse needs of our clients. 

Who are we looking for? 

We highly value your experience in working closely with customers and stakeholders, along with your familiarity with Contact Center systems such as Genesys, Puzzel, Telia Ace, Nice CXone, etc. Whether working individually or collaboratively, your commitment and positive energy make you a valuable team member. We believe your background in customer service can be either hands-on experience configuring and supporting contact center systems, or business-oriented where you have focused on enhancing and optimizing customer service operations.

At GlobalConnect, personal qualities matter. We're seeking people who are goal-oriented and adept at bringing the business forward. As a person, you feel good in an environment where you can both guiding and being guided by others. You're eager to be part of a transformative journey, influencing our business and work culture.

Qualifications: 

• 3+ years of Contact Center systems experience including for example hands-on configuration.
• Experience with the Genesys product portfolio is highly regarded. 
• Fluency in English is mandatory and a Scandinavian language for effective business communication would be beneficial. 

While not mandatory, experience in both front-end and back-end development, along with integrations, is highly valued. Prior experience in a customer success-oriented role is considered advantageous. 
 

We are unable to sponsor or take over sponsorship of an employment Visa for this role.

Ready for your next career move? Excited about contributing to GlobalConnect's growth journey? If so, we eagerly await your application. Join us in shaping the future!