Head of Customer Lifecycle Management - B2B

Would you like to lead a team that uses data, digital tools and AI to improve the customer experience—and make a real business impact while doing it? 

You’ll lead a team of skilled business experts dedicated to managing and enhancing our existing customer portfolio. Your mission is to drive customer loyalty, reduce churn, and accelerate revenue growth through innovative, data-driven initiatives and digital communication strategies. 

This role is both strategic and hands-on, where you’ll spearhead impactful value-driven initiatives and lifecycle programs while developing a clear communication strategy powered by data, automation, and actionable insights. 

In this role, you will: 

• Lead a team of six specialists within customer communication and commercial portfolio management 

• Plan and run lifecycle initiatives such as price optimization, retention, decommissioning and upgrades that lift monthly recurring revenue 

• Design and execute automated communication strategies and loyalty programs that improve loyalty, increase NPS and reduce churn 

• Align and collaborate with teams across the company—from marketing to IT—to turn insights into execution 

• Build and refine how we work: setting methods, structure and tools that let us scale our efforts efficiently 

About the team 

The Customer Lifecycle Management team is small but experienced. Six colleagues who know the business well and consistently deliver results—from onboarding journeys to upgrade programs and retention plans. 

As their leader, you’ll be responsible for setting direction, supporting execution, and making sure our lifecycle work contributes to both customer satisfaction and business results. You’ll report to the Head of Commercial and CLC Management, and work closely with teams across markets and functions. 

To succeed in this role, you need: 

• Experience from telecom or a related area, with responsibility for both projects and commercial outcomes 

• Background in lifecycle communication, analytics or portfolio management 

• Experience leading specialists and working with P&L 

• Understanding of digital customer communication, automation and/or analytical tools 

• Experience in driving business critical initiatives and programs 

Why join us? 

This is a role where you can make a real difference. Your team works directly with our existing customer base, and the impact is measurable—whether it’s loyalty, churn or monthly revenue. You’ll have the people, mandate and data you need to set the plan and make it happen across the Nordics. 

We don’t need a personal letter unless there’s something in your story that’s not already in your CV or LinkedIn profile.