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Service Manager

Service Manager - B2B

Are you looking to be a crucial link between us and our customers? Are you relationship-oriented and thrive in a varied role within a fast-paced environment? Then we have an exciting opportunity for you!
 

Your Role and Responsibilities

As a Service Manager at GlobalConnect, you'll be responsible for our B2B customers throughout the entire lifecycle of their service with us. You'll be the customer's voice within our organization and act as a vital part of our business operations. Your mission is not just to meet but to exceed our customers' needs and expectations. You'll work with our entire B2B product portfolio and create strong internal relationships to ensure excellent deliveries to your customers. You'll oversee contract fulfilment, manage professional relationships with key stakeholders, and drive continuous improvement initiatives. Collaborating with a dynamic team, you will help GC become the preferred partner for connectivity services, supporting long-term customer engagement and robust service delivery.
 

Who are we looking for?

In your role, you'll be responsible for your own customer portfolio, which underscores the importance of being able to offer high-level service. Your ability to independently plan and drive initiatives will be crucial. In this varied environment, each day is different, and you should be comfortable working at a periodically high pace.
 

We expect you to have:

  • Good knowledge of Excel and Microsoft Office, as these tools are an integral part of the job responsibilities
  • Experience working with the ITIL framework (considered a merit)
  • Experience from similar customer-centric roles within Telco or IT
  • A technical understanding either of our customer's technical landscape and/or from telco-related industries
  • Fluency in Swedish (both spoken and written)
  • Location: Based in Stockholm or Uppsala

Your ability to adapt and your attitude towards meeting expectations will be key to thriving and excelling in this role.
 

What do we offer?

We offer an exciting and varied workday where no two days are alike. You'll have freedom with responsibility and own your customer relationship from start to finish. With the opportunity to be an important part of our organization and work with the entire product portfolio, you'll develop both professionally and personally.
 

If you have experience working in close customer contact and want to be part of a team motivated by making customers happy and thriving on overcoming complex challenges, you might be the person we're looking for.

We look forward to hearing from you!

GlobalConnect is owned by EQT and is the fastest growing provider of connectivity solutions and digital infrastructure across Northern Europe. We are the result of recent mergers between Broadnet, GlobalConnect and IP-Only - now operating as one company in Norway, Denmark, Sweden, Germany and Finland. Our 1 600 employees ensure that we are the main challenger on each market by delivering secure and future proof solutions to some of the world’s largest companies as well as to private households. And everything in between.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.
Location: 

Stockholm, SE, 111 34

Location: 

Stockholm, SE, 111 34

With GlobalConnect being present in both Norway, Sweden, Denmark, Finland and Germany we have employees from many nationalities. We connect people and organizations across society. It starts with the foundation of our digital infrastructure and ends with all the things we enable. We strive to simplify the complicated and live by our customer promise and internal value-led behaviors - being E A S Y to work with (Expertise, Available, Speed, You).

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