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Customer communication specialist, Finland

Join GlobalConnect as a Customer Communication Specialist, in Finland!

Do you want to work with a growing brand in an industry characterized by innovation and digitalization? Do you want to work for a company that aims to invest hundreds of millions, so that all Finnish consumers can access the future's super-fast fiber network?
 

Are you passionate about delivering exceptional customer experience? GlobalConnect is seeking a dedicated individual to join our team in Vantaa as a Customer Communication Specialist, in Finland. If you thrive in a fast-paced environment, excel in communication, and are driven to take ownership of your customer communication journey, this role is perfect for you!
 

Role Overview:

As a Customer Communication Specialist at GlobalConnect, you will play a pivotal role in ensuring exceptional customer experience across the entire customer journey. We are looking for a service-minded, structured, and focused individual who takes ownership and thrives in a fast-paced environment.
 

Responsibilities:

  • Ensuring excellent customer experience by communicating proactively to our consumer customers
  • Taking ownership of the customer communication process
  • Developing customer communication throughout the whole customer journey
  • Proactively provide information about our services and activation possibilities
  • Contributing to automation efforts and collaborating with IT
  • Collaborating with all functions including sales, commercial and construction teams
     

Qualifications:

  • B.Sc. degree in relevant field
  • Excellent written and spoken Finnish and English
  • Proven communication and collaboration skills
  • 2+ years of work experience in customer service, communications or marketing
  • Proficiency in Excel and Office package
     

Team Dynamics:

You will be working alongside a dedicated team of sales and customer service professionals. Additionally, you will collaborate with the marketing and communication teams to drive impactful initiatives.
 

If you embody a service-minded attitude, possess strong organizational skills, excel in communication, and are eager to take ownership of your work in a fast-paced environment, we invite you to join us at GlobalConnect as a Customer Communication Specialist.
 

Apply now to be part of our innovative team!

GlobalConnect is owned by EQT and is the fastest growing provider of connectivity solutions and digital infrastructure across Northern Europe. We are the result of recent mergers between Broadnet, GlobalConnect and IP-Only - now operating as one company in Norway, Denmark, Sweden, Germany and Finland. Our 1 600 employees ensure that we are the main challenger on each market by delivering secure and future proof solutions to some of the world’s largest companies as well as to private households. And everything in between.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.
Location: 

Vantaa, FI, 015 10

Location: 

Vantaa, FI, 015 10

With GlobalConnect being present in both Norway, Sweden, Denmark, Finland and Germany we have employees from many nationalities. We connect people and organizations across society. It starts with the foundation of our digital infrastructure and ends with all the things we enable. We strive to simplify the complicated and live by our customer promise and internal value-led behaviors - being E A S Y to work with (Expertise, Available, Speed, You).

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